We've built websites in a couple of days, and had others that took almost a year to complete. It largely depends on the customer: How big the website is; how organised you are with content; how much research and content creation we are tasked with.
What happens to Delayed, Suspended, or Abandoned Projects?
Projects can sometimes stall as we wait on content, information, feedback, approvals, etc., that we have requested from clients. While waiting for your response, we will typically begin to work on other projects to use our time efficiently.
We consider a project as delayed if our request for assets, information, feedback, approvals, etc., goes without sufficient response for more than seven business days.
When a project is delayed, we may remove it from our active project queue and place it at the back of the line. Work will resume on a delayed project when we have received what was asked for, and our queue of work will allow us to focus on your project again.
A project is considered suspended if your response to our request for assets, information, feedback, approvals, etc., is delayed for more than 45 continuous days without a reasonable cause as determined by us.
When a project is suspended, an invoice for the remaining balance will be sent and considered due upon receipt.
ONCE A PROJECT IS CONSIDERED SUSPENDED, IT IS THE SOLE RESPONSIBILITY OF THE CLIENT TO REACTIVATE THE PROJECT BY
(1) SUPPLYING ALL ITEMS NECESSARY TO COMPLETE THE PROJECT AND
(2) PAYING THE BALANCE OF THE PROJECT IN FULL AND/OR PAYING A REACTIVATION FEE EQUAL TO 10% OF THE PROJECT TOTAL. IF THE PROJECT IS ALREADY PAID IN FULL, THE 10% REACTIVATION FEE STILL APPLIES.
After a project is considered suspended, we will only perform additional work once the project has been reactivated, as explained above.
A project is considered abandoned if your response to our request for assets, information, feedback, approvals, etc., is delayed for more than 90 continuous days without a reasonable cause, as determined by us.
WHEN A PROJECT IS ABANDONED, THE FULL AMOUNT DUE IS STILL OWED. ABANDONED PROJECTS MAY BE REACTIVATED BY
(1) SUPPLYING ALL ITEMS NECESSARY TO COMPLETE THE PROJECT AND
(2) PAYING THE BALANCE OF THE PROJECT IN FULL AND/OR PAYING A REACTIVATION FEE EQUAL TO 20% OF THE PROJECT TOTAL. IF THE PROJECT IS ALREADY PAID IN FULL, THE 20% REACTIVATION FEE STILL APPLIES. In Summary:
Insufficient response for more than seven business days = Delayed.
Delayed for more than 45 days = Suspended: 10% Reactivation fee.
Delayed for more than 90 days = Abandoned: 20% Reactivation fee.
Do I need to own a domain name before I contact you?
Generally, no. We can buy a domain name on your behalf. It will always be registered in your name, not WEBlogic's, so its all yours.
Do I need to prepare before ordering my website?
Yes, please :) Take some time to figure out what you expect from your website, your target audience, and how involved you want to be.
How often should I update my website?
The more the better! If your website is active and up to date, you will do better in the search engine rankings. In line with our "organic results first" strategy, we encourage you to be involved and update your content regularly. This is why we offer an "updates included" hosting package which gives you up to an hour of our time every month.
The average lifespan of a website is considered to be about three years. Most people don't have the need or budget for a new website that often, but this gives an indication of how quickly tech and trends will change. Keeping your website updated will help to extend its expected lifespan considerably.
What will it cost to build a website?
How long is a piece of string? Websites vary greatly in size, content and time to build. Pricing will vary depending on number of pages, and whether we opt for WordPress or HTML. It generally becomes more economical the more pages you have, because the initial set-up takes the most time, even for a small website. Take a look at our (very competitive) rates and fees (on the Rates tab) to find out more.
What other fees apply?
Monthly hosting fees apply to all websites - see our rates page for details. WordPress sites additionally require a Maintenance Plan. Suspended or abandoned projects will attract a reactivation fee, as mentioned under General Questions above.
Services not considered 'standard website maintenance' are subject to be charged at an hourly rate and will not be considered part of this contract.
What IS included in this agreement:
Consultation and guidance on the use of the web site
Monthly off-site back-up of website (additional backups can be arranged for a fee)
Security Check (monthly)
Updating WordPress core software to the most stable current update
Complete any updates for plugins
Check functionality of all plug-ins and recommend new ones if support/upgrades are no longer available
Optional upgrade: Link monitor (find broken links, monthly), and
What is NOT included in this agreement:
Updates to content and images; this is covered under hosting agreement.
Website changes based on reports listed above.
Website redesign, re-alignment or re-development.
Search engine optimization services and on-page SEO such as Meta tags (title, description, keywords, alt tags).
CMS design or integration including but not limited to blogs, shopping carts and web forums. These require a separate design agreement.
Fixing breakages on the website which may occur due to client or any other party doing their own updates.
We require a 50% deposit before we get started, as a commitment from you. The final amount (which may differ from the quote if there have been changes to the original website plan) is due just before your website goes live. If your site is taking longer than usual due to delays from your side, we will ask for progress payments. If budget is a concern, please chat to us; provided you have signed up for a 24-month hosting contract with us, we can discuss spreading the final payment out a little.
What methods of payment do you accept?
For the website design and build, EFT is easiest. Hosting will be on a monthly debit order. Domain renewals, and any additional updates will be added to your debit order as required.
More common questions (4)
Do I need WordPress for an e-commerce site?
Nope. If you're starting a new business and want to sell your products online, getting a full CMS e-commerce website might seem like your only option, but it can be expensive. Rather save on your start-up expenses by integrating a low-cost e-shop or Facebook shop in a more affordable static (HTML) website. Mention this in your enquiry (Request a Quote) and we'll tell you how.
Why do WordPress sites cost more?
Firstly, the WordPress Themes we purchase cost more than their HTML equivalents, as they take longer to develop. WordPress is an ever-changing platform that requires more work to maintain. WordPress Core, Plugins, and Themes need to be updated constantly to avoid or fix any conflicts. Security needs to be checked and regularly maintained. Our WordPress Maintenance Plan will apply from when your site goes live. If the website launch is delayed, Maintenance will begin from the start of the 3rd month, regardless of whether the site is live or not.
What is the difference between HTML and WordPress sites?
With static HTML, the developer creates a website by writing code (including text content). Once it’s on the server, it’s always like that. There’s no background processing going on – your site is always right there in its finished form.
WordPress is a content management system that uses PHP and a database. In simple terms when someone visits your WordPress site, your server “assembles” your site by:
• Executing the PHP code to put together the HTML version of your site;
• Querying your database to get the content to insert into that HTML.
Static HTML is best for smaller websites (up to 15 pages) that don’t require loads of interactive functions, such as category sorting or blog posts. Any content edits need to be done by the developer, as one needs to work directly with code.
WordPress is best for larger, content-driven sites where the site-visitor will want to sort or filter information (shop sites, blogs, cross-referenced information), or where you want to manage and edit the content yourself. This does require experience and ongoing interaction with your site.
WordPress is built on core software and plugins that need to be updated to their latest versions quite frequently. There are risks involved, in that plugins sometimes conflict with each other and cause problems in how the website performs.
For this reason, all WordPress websites require a mandatory Maintenance Plan to cover backups and updates outside of normal content updates.
In terms of design (the look and feel of a site), there is very little difference between HTML and WordPress sites. Both are constructed using pre-built Themes, are mobile-friendly, and can contain interactive elements such as social media feeds, feedback forms, animation etc.
WEBlogic will recommend the best choice for your website based on your requirements.
Do I need to visit WEBlogic's office?
We have clients as far away as Kimberly, Kathu, Mashishing, Eswatini, and even overseas, so the simple answer is no. We can create a website, design your logo or advert, or assist with other online services even if you live on a remote island ... as long as you have a reliable internet connection.
We use AnyDesk for remote IT Support.
For photography and videography services, we need to be within travelling distance (extra costs may apply). We all have passports and a sense of adventure.