Freedom of expression
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| 1. |
ISPA and its members respect the constitutional
right to freedom of speech and expression.
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Privacy and confidentiality
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2.
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ISPA and its members respect the constitutional
right of Internet users to personal privacy and privacy of
communications.
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3.
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ISPA's members respect the confidentiality of
customers' personal information and will not gather, retain, sell
or distribute such information to any other party without the
consent of the customer, except where required to do so by law.
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Consumer protection and provision of
information to customers
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4.
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ISPA members undertake to inform their customers
that members of ISPA are bound by this code of conduct.
Members' websites must include a copy of or link to the code.
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5.
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ISPA members must have an acceptable use policy for
their Internet access services. This policy must be made available
to customers prior to the commencement of any such service
agreement and at any time thereafter, on request.
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6.
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In their dealings with consumers, other businesses
and each other, ISPA members must act fairly and reasonably. In
particular, pricing information for services must be clearly and
accurately conveyed to customers and potential customers.
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Unsolicited bulk mail
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7.
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ISPA members will not send or promote the sending
of unsolicited bulk email and will take reasonable measures to
ensure that their networks are not used by others for this
purpose.
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8.
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ISPA members must provide a facility for dealing
with complaints regarding unsolicited bulk email originating from
their networks and must react expeditiously to complaints
received.
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Cyber crime
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9.
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ISPA members will take all reasonable measures to
prevent unauthorised access to, interception of, or interference
with any data.
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Protection of minors
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10.
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ISPA members will take reasonable steps to ensure
that they do not offer paid content subscription services to
minors without written permission from a parent or guardian.
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11.
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ISPA members undertake to provide Internet access
customers with information about procedures and software
applications which can be used to assist in the control and
monitoring of minors' access to Internet content.
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Unlawful content and activity
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12.
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ISPA members providing Internet access or data
hosting services will establish notification and take-down
procedures for unlawful content and activity, and respond
expeditiously to such notifications.
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Internet standards
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13.
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ISPA members will operate in accordance with
established Internet best practices, as set out in the various
request for comment (RFC) documents and as mandated from time to
time by established and respected Internet governance structures.
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Alterations
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14.
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ISPA reserves the right to make alterations to this
code of conduct from time to time. The current code of conduct and
a history of any changes made will be maintained on the ISPA's
website.
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